Purchase Terms and Policies

By placing and order with us, you agree to our terms of sale
TERMS OF SALE: By placing any order with us, you agree to the following terms:
1. You, the buyer, agree to release Desert Rose and its agents from any and all liability associated with your purchase, import, use, consumption, possession, or distribution of our products.

2. If any of our products are used for topical or internal use or consumption, you are accepting full responsibility for your choice to use said natural product at your own discretion. We have no FDA or USDA certifications. By acquiring products from us, you understand and accept this. We make no guarantee or promise as to what effects any natural product may cause or create.

3. It is assumed that when you order an item, you can legally possess that item according to the laws of your state/province or country. If you order items you cannot legally possess, Desert Rose will hold you (the buyer) responsible for any penalties and/or legal fees incurred by the company as a result of your illegal purchase/import. Just because I'm allowed to export it doesn't mean you're allowed to import it. *This hasn't happened yet, and we hope it never will :)
CONTACT: Please send and email to contact@desertrose.us if you have any questions or comments about placing an order or an existing purchase. Be sure to include your name and relevant lot numbers with your message. Please allow up to 3 business days for a response.
PAYMENT METHODS: Money order, cash, coin, or silver is accepted. Sorry, no personal checks.
Digital payments may be made via Paypal to pay@desertrose.us. All digital payments must include additional tax to cover vendor fees. You will notice item prices are higher on Etsy and Ebay. This is because we have to cover the 8-15%+ fees they charge. The cheapest method is to buy and pay direct!
PROCESSING TIMES: Please note that most orders have a 1 - 3 business day processing time once payment is received. We strive to ship promptly but there are times it takes a day or two to get to the post office again. If you need your order expedited, please ask!
SHIPPING METHOD: All orders are shipped USPS. First Class Mail tends to arrive within 2-3 business days, but can take up to 6 business days. Upgrade to USPS Priority Mail with Insurance is available upon request and costs more, the USPS guarantees Priority in 1-3 business days. Orders over 1lb must be shipped Priority. Both of these shipping options come with tracking. If you choose $1 'snail mail' (seeds and small items) it does NOT come with tracking.
INSURANCE: USPS First Class Mail shipments are not automaticlaly insured. If you would like to purchase additional insurance please alert me before ordering. USPS Priority Mail orders do include full insurance. If you need to file a damage claim on an insured package, you can do so online at www.usps.com/help/claims.htm
ERRONEOUS ORDERS: We hand-pack all orders, and once in a rare while we make mistakes. If you should ever have a problem with your order please don't hesitate to contact us so we can fix the situation. We're here to help!
DAMAGED ORDERS: Occasionally packages take a beating during transit. If your item shows up damaged, and you feel that it is due to poor packaging, please notify us so we can get things straightened out! Some damaged items can be returned and fully refunded (including return shipping) or sometimes exchanged. Damages caused by poor handling need to be brought to the carrier's attention immediately by you, the recipient.
LOST IN THE MAIL: Items lost in transit cannot be refunded or exchanged. While extremely rare, this is an unfortunate circumstance where neither you or we are at fault. This is a risk buyers must take into account when placing an order online. We provide tracking information on all orders. Please remember that once a parcel is shipped out, it's no longer in our control. Claims of lost packages should be reported to the USPS by the recipient ASAP.
RETURNS: If your order arrives accurate and undamaged, but you wish to return it, you may do so for a full refund, however we will not refund shipping. Please be sure to read all descriptions. If you have questions you are welcome to ask before you buy.

International Orders

WILDLIFE REGULATIONS: All wildlife exports, by law, must be sent to the U.S. Fish and Wildlife Service for inspection before leaving the U.S. Due to the high cost of upkeeping permits and tedious legal processes, we are no longer offering international wildlife shipments.
EXCEPTIONS: Domesticated species have NO regulation or inspection requirements and can be shipped directly to you without hassle. These species include horse, cow, pig, goat, domestic rabbit, domestic feline and canine, and many others. Please note that some countries may restrict the import of domesticated specimens, always check your local laws before ordering! Just because I'm allowed to export it does not mean you're allowed to import it!
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